Recent research about workplace conflict in the US and UK made Psychometrics Canada curious about the Canadian experience of conflict at work. To study this issue, they surveyed Canadian HR professionals to gather their thoughts about the type, frequency and causes of conflict.
Psychometrics Canada has just published their study of conflict in Canadian organizations and it is available. You can read and download the PDF research report, along with tips for managing conflict HERE.
Quote from the Executive Summary
Image by Mike Licht, NotionsCapital.com via Flickr
Our study found that almost all HR professionals (99%) deal with conflict. The most common causes of conflict are warring egos and personality clashes (86%), poor leadership (73%), lack of honesty (67%), stress (64%), and clashing values (59%).
However, there is a serious gap between the importance of conflict management skills and the effectiveness of current leaders. 18% of those surveyed indicated that current management and leadership is not at all effective at dealing with conflict, and 63% said that they are only somewhat effective. This finding shows that there is a lot of room for improvement in the management/leadership ranks when it comes to dealing with conflict.
If organizations invest in conflict management training, leaders can harness conflict’s creative energy.
However, there is a serious gap between the importance of conflict management skills and the effectiveness of current leaders. 18% of those surveyed indicated that current management and leadership is not at all effective at dealing with conflict, and 63% said that they are only somewhat effective. This finding shows that there is a lot of room for improvement in the management/leadership ranks when it comes to dealing with conflict.
If organizations invest in conflict management training, leaders can harness conflict’s creative energy.
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